Service Contract (SC) Terms & Conditions

1. ‘We/Us’ means Halton Stairlifts Ltd
2. All the terms of the Service Contract (“SC”) are set out here and it is our responsibility to supply you with a service that meets your consumer rights. Nothing in these terms & conditions will in any way affect your statutory rights.
3. We will thoroughly inspect, lubricate and adjust the stairlift equipment during normal business working hours (Monday to Friday) once each year during the term of the SC
   a. It is the customers responsibility to contact ‘us’ to arrange a second-year service visit upon the anniversary of the previous service visit
   The service is only valid during the SC period and cannot be carried over
4. If you have an SC, we will always treat you as a priority and we will endeavour to attend a breakdown within 24 hours.
5. The SC will last for the chosen period starting at the end of the initial warranty/SC period or when payment is received.
6. The SC will cover all callouts, parts, (such as stairlift batteries) and labour.
7. Under the SC we will always repair your unless;
   a. We cannot get the spare parts to repair it: or
   b. We can replace it for less than the cost of repairing it.If this is the case, we will replace your stairlift (free of charge) with another Halton stairlift of the same of similar specifications
8. We are not legally responsible for repairs to the equipment arising from equipment abuse, misuse, neglect by the owner or anyone else, theft, fire, flood, costs arising from not following the manufacturer’s instructions, or costs if no fault is found with your equipment. If you call us out and no fault is found with the Stairlift, we may charge you a call-out fee.
9. The SC covers the equipment whilst installed at the property and may be transferred to a new owner of the property as long as we are told in writing. Unless we agreed otherwise, the SC will not continue if the equipment is removed from the property and re-installed elsewhere.
10. We will only refund the fee for the SC:
    a. Withing 14 days of you paying the fee; or
    b. If you have had the stairlift removed before the start of the period to be coveredIn either of these cases, we will give you a full refund if you ask for this in writing. However, to offer these rates, we cannot offer a cancellation or refund at any other time.
11. If any information, you give us is false or we find that it is incorrect, we may end the SC
12. The cost of the SC is available on request.
    a. Prices quoted are based on current costs and open for acceptance within 21 days
13. We will comply with the GDPR in processing your personal information. We will use your personal information to enable us to meet our legal obligations to you, to administer and fulfil your order and to market to you other products/services we believe may be of interest to you. If you do not want to receive marketing information on other, please email office@haltonstairlifts.co.uk. A copy of our Privacy Notice can be found on our website or if required can be sent on request.
14. English law and the English Courts will govern this SC

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which the contract is Is agreed or the start of the service contract.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by clear statement (e.g. a letter sent by post of email) addressed to Halton Stairlifts Ltd, Unit 16 Sprint Way, Speke Business Park, Speke, Liverpool, Merseyside, L24 9AB or emailed to office@haltonstairlifts.co.uk You may use the cancellation form below, but this is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you.
We will make the reimbursement without delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless your have expressly agreed otherwise. In any event, you will not incur any fees because of the reimbursement.

If we have provided services and/or parts at your request during the time prior to the cancellation, the cost of these will be deducted from your refund.

Complaints Procedure

Out complaints procedure can be found on our website at https://www.haltonstairliftsltd.co.uk/complaints-procedure/ Halton Stairlifts is a member of the British Healthcare Trades Association (BHTA) and has signed up to its Trading Standards Approval Code of practice. If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the BHTA for mediation (ultimately arbitration) and as a member, we will participate in this process free of charge. The BHTA can be contacted at Tower Bridge Business Centre, 46-48 East Smithfield, London, E1W 1AW

These T&Cs can be found on our website at https://www.haltonstairliftsltd.co.uk/halton-stairlifts-sc-terms-conditions/