If you’ve been left wondering, ‘why has my stairlift stopped working?’ then not to worry – we can help. With routine servicing and regular care, your stairlift should continue working just fine. However, this isn’t always the case.
There are several reasons why your stairlift may have stopped working, whether it be down to mechanical faults or maintenance issues. If your stairlift has recently stopped working, read our blog today to find out why.
Fix Your Stairlift: Step-by-Step
So, your stairlift has stopped working – now what? The first reaction is usually to panic, but we urge you to relax! In most cases, a faulty stairlift can be easily fixed or may not need to be fixed at all. Follow our step-by-step guide to fix your stairlift when it’s not working.
1 – Check the On Switch
Check that your stairlift has been switched on properly and that your key is fully inserted in the ‘on’ position. In some cases, the on switch can accidentally turn off without you realising. It’s easy to forget to turn your stairlift back on after using it so much.
2 – Monitor Battery Power
Check the battery life on your stairlift. If your stairlift has been unplugged for a long time and has relied on the battery to operate, then it’s likely drained and run out. If your battery won’t charge up at all, it may be that it’s run out completely, meaning it’ll need to be replaced.
3 – Check Charging Point
Check if your main charging point has a power source coming from it and that all the contact points are clean. If your socket isn’t working, then no electricity will be charging your stairlift battery. Make sure the battery is placed correctly to ensure sufficient power, too.
4 – Clear Obstructions
Check for any obstructions that would prevent your stairlift from moving. Stairlifts have sensors to detect obstructions before moving. If your stairlift isn’t moving, it may be down to something as simple as removing objects close by or in the way.
5 – Clean Your Track
Similar to how obstructions can cause your stairlift to stop working, so can dust and debris. Looking after your stairlift and its surroundings is key. By cleaning dirt or blockages from your stairlift track, you can ensure a safe and smooth ride with no disturbances. Cloth or paper towels are best used to clean the track on your staircase.
6 – Fix Seat Position
Check the swivel seat and levers on your stairlift, ensuring they’re all in the correct position. All stairlifts have a swivel seat for easy positioning, and if the seat isn’t in the right position or the armrests aren’t put down, it won’t work properly.
7 – Address Beeping
If you’re wondering how to stop a stairlift beeping, you’re not alone. Stairlifts tend to beep due to low battery levels. So, if you’ve checked that your main charging point is working and ensured battery levels on your stairlift are full, your stairlift should stop beeping.
If it doesn’t, then you may need to check for error codes. For guidance on error codes, you should refer back to your manual.
8 – Reset Your Stairlift
If you’ve tried everything to fix your stairlift and it’s still not working, the best option may be to reset it completely. Likely, your stairlift won’t be broken, especially if it’s brand new. Resetting your stairlift resolves any potential issues or glitches that it may have been experiencing, prompting your device to work properly again.
Where is the Reset Button on a Stairlift?
The reset button on a stairlift varies depending on the model. It’s typically found here:
- Armrest
- Under the seat
- Footrest
- Next to the power supply
- Near the on button
The easiest way to find out how to reset your stairlift is by checking the user manual. However, if you want to reset your stairlift to its factory settings, we advise disconnecting it from the power supply for 30 seconds before plugging it back in again.
Resetting your stairlift is a good option if you’re struggling to get your stairlift working. A simple reset is often the best solution.
When to Consider Stairlift Repair Services
If you’ve tried everything in our guide to try to fix your stairlift and it still isn’t working, you may need to seek professional repair services.
It may be that your stairlift isn’t completely broken, but it could be helpful to have an expert come out to visit your home to ensure it can get fixed properly. For many stairlift owners, trying to fix a stairlift alone isn’t possible. At Halton Stairlift, we have a team of DBS-checked engineers who can help fix your stairlift.
Trusted Stairlift Repairs at Halton Stairlifts
If you’ve put our advice in place but you’re still having issues with your stairlift, don’t worry – we can still help. We offer stairlift repairs and servicing across all of our models to help fix your broken stairlift, usually within just 24 hours!
Did you know that stairlifts bought from us within the last 12 months are still protected by our stairlift warranty cover? Your warranty includes a 24-hour emergency call-out service and also covers you for parts and labour.
However, if your stairlift is over twelve months old, you can still access stairlift repairs and servicing from us. If you’re outside of your warranty period, there will be a charge for any parts and repairs you require.
Contact us today for advice. You can also check with our team about eligibility to purchase an extended warranty for your stairlift.
Neil is the founder of Halton Stairlifts. He has years of experience installing stairlifts across the UK. With an eagerness to help those with mobility issues get up the stairs, Neil understands how important it is for a seamless and straightforward approach to installing stairlifts to help those in need quickly.